FAQ
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What is Burnout?
Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands. Burnout reduces productivity and saps your energy, leaving you feeling increasingly helpless, hopeless, cynical, and resentful.
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What are the common signs and symptoms of burnout?
Burnout can manifest in various ways, but common signs and symptoms include:
Chronic fatigue and sleep disturbances
Reduced performance and productivity
Increased irritability and mood swings
Feelings of helplessness and hopelessness
Detachment and isolation from others
Physical symptoms such as headaches or stomach issues
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Who is at risk of burnout?
Anyone can experience burnout, but it's most common among people who:
Have demanding jobs with high levels of stress
Work long hours with little rest
Feel undervalued or unsupported in their roles
Have perfectionist tendencies or are highly driven
Struggle to balance work and personal life
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How can Burnout Psychology Support help me?
Our services provide tailored support to help you manage and recover from burnout. We offer:
Individual counselling: One-on-one sessions (online and in-person) with a registered clinical psychologist, Shannon Swales to address your unique needs.
Online resources: Blog, Podcast and Social Media pages to help you build your understanding of burnout and what will support recovery from it.
Book: A personal memoir of Shannon Swales’s Burnout to Recovery Experience with detailed wellness practices.
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What can I expect during my first session?
In your first session, Shannon will:
Listen to your concerns and experiences
Assess your unique burnout experience
Discuss your goals and expectations for therapy
Start to create a way forward that will help you meet your therapy goal(s).
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How long does therapy typically last?
The duration of therapy varies based on individual needs and progress. Some clients find relief in a few sessions, while others may benefit from longer-term support. Your psychologist will work with you to determine the best approach and timeline for your situation.
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Is burnout therapy covered by insurance or medicare?
Many insurance plans cover mental health services, including therapy or burnout. We recommend contacting your private health insurance provider to understand your coverage and any potential out-of-pocket costs.
To see if you are eligible for a medicare rebate on your therapy session at Burnout Psychology Support please see your GP to be assessed for a Mental Health Care Plan (MHCP). If you are deemed eligible by your GP, you will receive a medicare rebate for up to 10 sessions per calendar year with Burnout Psychology Support.
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How can I schedule an appointment?
You can schedule an appointment by:
Calling our office at 0422 695 576
Sending an email to shannonswales@burno
utpsychologysupport.com
Using our online booking system here
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What do sessions cost?
$250 per hour from 1 July 2025, $270
*medicare or private health rebates up to $141.85 per session may apply.
Please note: The recommended fee for a standard psychological consultation of 45-60 minutes is $311. This fee is recommended only. Psychologists are able to vary this fee at their discretion.
Included in this price is not only the session in and of itself but the administration costs, keeping up of professional development to ensure the best service to you, over 15 years of experience providing psychotherapy for a range of mental health conditions, preparation of your session, ongoing supervision to support my ongoing practice, after session note taking and reflection, and any other ongoing overheads in running a business.
*This a full fee service only. No bulk billing or concession rates available.
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What should I do if I need immediate help?
If you're experiencing a mental health crisis or need immediate support, please call emergency services (AUS 000) or visit your nearest hospital emergency room. For urgent but non-emergency situations, you can also contact crisis helplines such as Life Line 13 11 14 24/7 or 13 YARN 13 9276 24/7 Aboriginal and Torres Strait Islanders crisis support line.
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What are your office hours and availability?
Administration Hours
Monday-Thursday: 9am to 5pm
Friday: 9am to 3pm
In Session Hours:
Monday: 12pm to 6pm
Tuesday: 8am to 4pm
Wednesday: 8am to 12pm
Thursday: 9am to 4pm